USA Delivery and Returns
We offer a standard and express shipping service to the United States, both of which are fully tracked. We use Royal Mail for our standard service which is then passed on to local couriers once it arrives in the USA.
We indicate delivery times of 2 - 5 business days from the UK to the USA. These timescales can be longer during peak periods (Black Friday, Christmas etc.), but Royal Mail deliver within these timescales in 90% of all of their deliveries to the USA across the year.
Orders placed over the weekend are not collected from our distribution centre until the next working day (Monday), so please factor this into your delivery expectations
Pricing is dependant upon order value as we subsidise the shipping costs to the USA. The table below shows you our price breaks for shipping
|$0 - $25||$9|
|$80 and above||FREE|
We also offer a premium service with DHL. This can be as quick as next day depending on where within the USA that you reside (East coast states tend to be quicker).
Items must be returned within 30 days of your order and be returned as new with tags.
*Orders from November 15th have an extended returns period due to the Christmas period. We will accept returns on orders placed on and before the 15th November up until the 7th January.
Please use our returns portal to generate a shipping label to return your item. In the unlikely event that your order contains faulty/incorrect or missing items, please contact us using the live chat facility.
If you wish to return your item for a refund, enter your order number (starting GE) and email address to start the process.
Click the image below to begin
Unfortunately we're unable to offer an exchange service at this time, but you will be issued with a voucher code to reduce the shipping on your replacement order.