We've introduced a brand new contact process to improve your shopping experience with Silverback. Simply click the chat icon at the bottom of the screen and press the blue 'Play' icon. This will direct you to the correct department to answer your question.
This is the quickest method of resolving queries in relation to returns or issues with your order. It typically takes less than 1 minute to notify us of your issue and trigger an automated process to rectify your order.
If our agents are offline, your response will automatically be captured as an email and our agent WILL get back to you when back online. Our agents work between 8am and 7pm Mon - Fri.
Click on this icon to initiate your help.
If you'd prefer to email us, click the link below.