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UK Delivery and Returns

Delivery

 We use EvRi as our logistics partner for deliveries within the United Kingdom.  We've secured competitive rates and we're able to offer free shipping for orders over £75.

To make your shopping experience with Silverback the best it can be, we want to highlight a few things regarding delivery and how it works.

 

  • Once you place an order you will receive a confirmation email with your order number. Ideally, as you place the order, we recommend you leave a phone number as well as an email address, as you will receive regular updates and notifications as your parcel travels through the system.
  • As soon as your order is ready to be picked, you will receive another notification with your tracking number. WE HIGHLY recommend you download the EvRi App onto your phone as you can track the parcel and make amendments to the delivery. ie. Leave in a safe place/neighbour/parcel shop.

  • It also allows you to update instructions to the delivery driver, so if you receive a notification of a delivery time and you will not be there, you can provide additional instructions as to where it can be left.
  • On average, the standard shipping time within the UK is 2-3 working days (this excludes weekends and all bank holidays). The express delivery service also is based on working days, so please be mindful of this when placing orders.
  • We appreciate that there are sometimes delays with deliveries which are out of our control. However, we will always do all we can to help you so if you have any concerns, please do get in touch with us either via email or live chat on our website.

  

Service Description Basket Value Price

 Standard

 2 to 3 working days.

Usually 2 days if ordered Monday -Thursday before 2pm.  Orders placed after 2pm on Thursday will not be delivered until the following Monday.  Orders placed over the weekend are not collected from our distribution centre until the next working day (Monday), so please factor this into your delivery expectations.

<£75 £3.99

 Free Standard

 2 to 3 working days.

Usually 2 days if ordered Monday -Thursday before 2pm.  Orders placed after 2pm on Thursday will not be delivered until the following Monday.  Orders placed over the weekend are not collected from our distribution centre until the next working day (Monday), so please factor this into your delivery expectations.

>£75 £0

  

 Express

 

1 to 2 working days.

Usually next day if ordered Monday -Thursday before 2pm.  Orders placed after 2pm on Thursday will not be delivered until the following Monday.  Orders placed over the weekend are not collected from our distribution centre until the next working day (Monday), so please factor this into your delivery expectations.

Any

£4.99

  

Returns

Silverback offers a subsidised returns process to reduce the cost of returning items to us.

 

Follow the link below where you can select your desired return at a subsidised rate.  We do offer product exchanges which are all included in the returns pricing

Items must be returned within 30 days of your order and be returned as new with tags.

Any problems, use our website chat facility to assist.  

 

 

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