FREE UK SHIPPING OVER £50 - WORLDWIDE SHIPPING & RETURNS SERVICE

New UK Delivery and Returns

Delivery

We use Royal Mail as our logistics partner for deliveries within the United Kingdom.  We've secured competitive rates and we're able to offer free shipping for orders over £50.

Service Basket Value Price

  Royal Mail 48  (est 2-3 days working days)

Our most common service that is also used for our free shipping.  This is an insured service that usually takes 2-3 days for delivery.  Orders over £20 can be tracked via Royal Mail's tracking service.  Orders placed over the weekend are not collected from our distribution centre until the next working day (Monday), so please factor this into your delivery expectations. 

< £50

-

£50 +

£3.99

-

FREE

Royal Mail 48 + RETURNS LABEL  (est 2-3 days working days)

Our most common service that is also used for our free shipping.  This is an insured service that usually takes 2-3 days for delivery.  Orders over £20 can be tracked via Royal Mail's tracking service.  Orders placed over the weekend are not collected from our distribution centre until the next working day (Monday), so please factor this into your delivery expectations.  Your order will include a pre-paid returns label which can be used if you need to return. 

< £50

-

£50 +

£5.48

-

£1.49

 Royal Mail 24 Tracked + RETURNS LABEL (est 1-2 days)

As above, but this is a faster service from Royal Mail.  99% of these deliveries are made within 24 hours (hence the name), but this is not a guaranteed service.  If you want your items guaranteed next day, use the guaranteed service.  Orders placed over the weekend are not collected from our distribution centre until the next working day (Monday), so please factor this into your delivery expectations.  Order will be shipped with a pre-paid returns sticker 

ANY £6.99

 Royal Mail Guaranteed Delivery + RETURNS LABEL (Order before 1pm Mon-Thu)

This is a guaranteed next day service for all orders before 1pm Monday - Thursday.  Royal Mail will not guarantee delivery on a Saturday, so we advise not to use this service when ordering after 1pm on a Thursday, Fridays or over the weekend. 

ANY £8.99

  

Returns

If you didn't opt for a returns label when you placed your order, you are able to purchase a returns label for a subsidised fee of £1.99.  This is approximately 50% cheaper than posting directly with Royal Mail.  Simply follow the link below, checkout as normal and your returns label will be emailed to your email address. 

 

https://silverbackgymwear.com/products/return-postage-service

 

If you don't wish to use this service, please post your items back to 

Returns Department, Silverback Gymwear, First Floor, Castle Unit, Studley B80 7EE

Items must be returned within 30 days of your order and be returned as new with tags.

Any problems, use our website chat facility to assist.  We have automated bots to field enquiries about delivery and returns out of hours.

There is no need to email us about a return.  Simply fill in the form that you received with your order and follow this process.  We are notified of your return automatically by Royal Mail

 

 

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