New UK Delivery and Returns
We use Royal Mail as our logistics partner for deliveries within the United Kingdom. We've secured competitive rates and we're able to offer free shipping for orders over £75.
Royal Mail 48 (est 2-3 days working days)
Our most common service that is also used for our free shipping. This is an insured service that usually takes 2-3 days for delivery. Orders over £20 can be tracked via Royal Mail's tracking service. Orders placed over the weekend are not collected from our distribution centre until the next working day (Monday), so please factor this into your delivery expectations.
Free DPD service on orders over £100. Usually next working day (excluding orders placed Fri, Sat, Sun)
Silverback have partnered with Collect + for a subsidised tracked and insured returns process. Currently, this is only available for UK based customers
You'll need your order number/channel reference to start the process. This looks like;
Simply follow the link below to start the process.
Items must be returned within 30 days of your order and be returned as new with tags.
Any problems, use our website chat facility to assist. We have automated bots to field enquiries about delivery and returns out of hours.
There is no need to email us about a return. Simply fill in the form that you received with your order and follow this process. We are notified of your return automatically by Royal Mail