Free USA shipping!

Silverback has officially landed in the USA!  Despite operating in the USA for the past 6 years, we have now finally established a logistics process that is cost effective, fast and secure to our good friends across the pond.  This blog explains exactly what to expect when shopping with us from the USA.

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Services we offer.

1.  EvRi and USPS
Our cheapest service is fully tracked and typically delivers, on average, in 6 working days.  Please bear in mind these are working days, so weekends, UK/USA public holidays don't count, so please factor this in when placing your order.  This service makes use of EvRi in the UK who collect the parcels and USPS for the final mile delivery to your door.  So hopefully a national service you're already very familiar with!  As with any delivery service, the 6 working day expected delivery is an average and some parcels may take a few days longer depending upon your exact location within the USA.  

Customer journey.

• Order placed.  We highly recommend leaving an email address and  a mobile number for the best experience. Orders are picked and dispatched Monday - Friday.  If you place an order on a Friday (after 2pm GMT), your order won't be dispatched until the following working day, usually a Monday.  You will receive an email with an EvRi tracking number once the order has been picked and dispatched.
• Orders are collected and sorted in Basildon UK.
• Orders are air shipped to the USA and passed for customs clearance.  All orders under $800 are not subject to any additional import charges.
• Once customs has cleared (usually a day or two), your parcel is handed to USPS and a new tracking number will be emailed to you.  You can track your parcel from the following link USPS.com® - USPS Tracking®
• USPS will attempt to deliver your parcel twice.  We highly recommend taking advantage of the USPS app which gives you more control of your parcels

 
 
2.  DHL Express
DHL is a premium, super efficient that can deliver to the USA from the UK in 1-2 working days (Usually next day, but please allow upto 2 days from the point of dispatch.  This is an expensive service, but we do our best to subsidise this depending on basket value.   

Customer journey.

• Order placed.  We highly recommend leaving an email address and  a mobile number for the best experience. Orders are picked and dispatched Monday - Friday.  If you place an order on a Friday (after 2pm GMT), your order won't be dispatched until the following working day, usually a Monday.  You will receive an email with a DHLtracking number once the order has been picked and dispatched.
• DHL handle the parcel from collection to delivery to your door.  Full tracking is available 

What if I have an issue?

Our services are fully tracked and our customer services teams are fully connected to our logistics partners.  Our parcels are also fully insured, so if an issue does occur with your delivery, we will refund or replace your items as a priority and then we will seek compensation with our couriers.  Our customer services team work Monday - Friday (9am - 5pm GMT), so please email or jump onto our live chat for assistance.