Mens Never Back Down Grey Marl Pull Hoodie.
Comfort All Around
- 50% Cotton/50% Polyester.
- Soft Brushed Fleece Inner
- Lined Hood
- Front Kangaroo Pouch
- Elastic Rib Cuffs and Hem
- Twin Needle Stiching
- Standard Fit
To return an item, please use the link below to commence the returns process. We will be able to handle all of your returns questions through this process.
Please input your order number exactly as received.
1. This policy sets out the returns policy for goods or services purchased through the online store operated by Silverback Gymwear.
2. To be eligible for a return, your item must be unused and in the same condition that you received it, and it must be in the original packaging.
3. Some types of goods are exempt from being returned for a refund where they are perishable (e.g. food, flowers, newspapers, magazines) or where they are intimate or sanitary goods (like underwear), or where they are hazardous materials or flammable liquids or gases.
4. Other types of services cannot be returned for a refund, for example where the service begins as soon as you make the payment (e.g. a downloadable software product) or a gift card or gift wrapping service
5. Under the Consumer Contracts Regulations, if you change your mind about a purchase you have made within 7 working days after the date of delivery, you are entitled to a full refund of the original purchase price for the goods or services you wish to return, and the original postage and packaging charges made. You will not be entitled to a refund of the cost you incur in returning the item to us.
6. Our standard returns policy entitles you to a full refund of the purchase price and postage and packaging charges if you change your mind (i.e. the goods or services provided are not faulty or were not described properly) within 7 working days.
7. If the item you purchased was faulty or did not work properly, or you think the item was not as described in the item description, please contact us first before requesting a refund as we may be able to resolve your problem to your satisfaction.
8. Where you would like to return a physical product you have purchased, please contact us to let us know that you will be returning the item. To obtain a refund for a non-physical product (like a service) please contact us for further information about how this can be done.
9. Once your return is received and inspected we'll contact you to let you know whether your refund will be processed or not, and credit your original method of payment, within a certain amount of days.
10. If you haven't received a refund yet where we have told you we have issued one, please check your bank account or card statement to make sure it hasn't been received and then contact your bank as some banks or card companies take a number of days to credit your account.
11. If an item you purchased was purchased with a discount voucher, then we will only refund the amount that you paid (and not the amount the item was listed for).
12. If an item you purchased was in a sale then it may not be eligible for a refund if you have changed your mind. If you are in any doubt please contact us before making the purchase.
Our delivery services have now been amended to ensure the best possible service for our customers. We have removed the 2nd class standard option as we were unable to track delivery with Royal Mail which was causing issues with some of our customers.
We have also added DPD which is a premium UK next day service. We advise that customers provide their mobile numbers for the best experience as this will allow complete control of the delivery via a text service (Mobile numbers will not be used for marketing)
***If you're order is placed on a Thursday, Friday or the weekend, we recommend using Royal Mail as our DPD/DHL collections and deliveries are only available Monday to Friday***
Rest of World
All other countries will be calculated at checkout. If you're placing a large order (over £100), please contact us prior to ordering and we'll try to offer a discounted shipping rate wherever possible
We are confident you will be happy with your purchase, but if you do need to return any items please send them to the following address with a copy of your order confirmation and your return requirements. Unfortunately, we're unable to refund the cost incurred to return the item to us, but we will cover the replacement postage costs.
Silverback Gym Wear, Office 44 Imex, Business Centre, East Moons Moat, Redditch Worcestershire, B98 0RE