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Silverback are a UK company and all orders are shipped from our warehouse in the United Kingdom.  We use multiple couriers to ship into the United States and our number one priority is to ensure your order arrives in good time.


Your order is secure | Your shipping is tracked and insured | Our international support is exceptional.

Shipping Policy & Pricing

All orders are dispatched within 24 hours on weekdays.  Orders placed over the weekend are dispatched on the next working day.  All of our services are tracked, fully insured and all duties & taxes are covered (Excludes orders over $850)

Shipping Options


Order under $75

Evri/USPS - Mail service - Tracked

4-10 Day Shipping

Duties & Taxes included


Order under $75

Fed Ex Connect - Courier - Tracked

3-6 Day Shipping (Order under $75)

Duties & Taxes Included


Order under $75

Fed Ex Priority - Express Courier - Tracked

1-2 Day Shipping

Duties & Taxes Included


Order over $75

Fed Ex Connect - Courier - Tracked

3-6 Day Shipping

Duties & Taxes Included


Order over $75

Fed Ex Priority - Express Courier - Tracked

1-2 Day Shipping

Duties & Taxes Included


NOTE: If you experience any issues or delays with your order, please contact us via our live chat (weekdays) or via email.  We always respond and will help with any issues

Order Process


Orders are processed in 2-3 business days, excluding weekends and holidays. Items that are pre-ordered are processed within 2-3 business days of their arrival in stock.


Orders that are successfully placed will receive an e-mail confirmation with the order details. If you haven't received an email, please check your spam folder or contact us for confirmation.


If you have any questions about your order, please contact us right away at 


Please double-check that you have entered the correct address. We are not liable for non-delivery due to address errors that you provide. We will refund the original order if an order is returned due to an incorrect address.

Is it free shipping?

Yes! We offer free shipping on orders over $75 using our Fed Ex Connect service.  This is fully tracked and insured

How long does it take to receive my order?

Orders will be processed within 1-2 business days (Monday to Friday, excluding holidays).  The delivery time is then dependant upon your choice of courier

What are your shipping costs?

Please check the information above.  Our shipping is price based and is not dependant upon weight.

My order has already been shipped but I need to update the address. What should I do?

Please contact us as soon as possible if you need to change your address. Keep in mind that a rerouting fee may be charged by the courier to change your address.

What if I need to return?

We have subsidised returns from the USA.  If your order is faulty, please contact us at and we will arrange for this to be rectified.  For any other returns, please visit our returns portal here


USA Returns

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