FREE UK SHIPPING OVER £50 & FREE RETURNS

UK Delivery and Returns

Delivery

We use Royal Mail as our logistics partner for deliveries within the United Kingdom.  We've secured competitive rates and we're able to offer free shipping and returns for orders over £50.

Service Basket Value Price

 

 Royal Mail 48 + FREE RETURNS (est 2-3 days working days)

Our most common service that is also used for our free shipping.  This is an insured service that usually takes 2-3 days for delivery.  Orders over £20 can be tracked via Royal Mail's tracking service.  Orders placed over the weekend are not collected from our distribution centre until the next working day (Monday), so please factor this into your delivery expectations

 

< £50

-

£50 +

£3.95

-

FREE

 

Royal Mail 24 Tracked + FREE RETURNS (est 1-2 days)

As above, but this is a faster service from Royal Mail.  99% of these deliveries are made within 24 hours (hence the name), but this is not a guaranteed service.  If you want your items guaranteed next day, use the guaranteed service.  Orders placed over the weekend are not collected from our distribution centre until the next working day (Monday), so please factor this into your delivery expectations

 

ANY £4.95

 

Royal Mail Guaranteed Delivery + FREE RETURNS (Order before 1pm Mon-Thu)

This is a guaranteed next day service for all orders before 1pm Monday - Thursday.  Royal Mail will not guarantee delivery on a Saturday, so we advise not to use this service when ordering after 1pm on a Thursday, Fridays or over the weekend.

 

ANY £8.95

  

Returns

Silverback currently run a FREE RETURNS SERVICE in the United Kingdom.  Simply click the link below and follow the instructions to print out a returns label or generate a QR code to show at the post office.

Items must be returned within 30 days of your order and be returned as new with tags.

*Orders from November 15th have an extended returns period due to the Christmas period.  We will accept returns on orders placed on and before the 15th November up until the 7th January.

Any problems, use our website chat facility to assist.  We have automated bots to field enquiries about delivery and returns out of hours.

There is no need to email us about a return.  Simply fill in the form that you received with your order and follow this process.  We are notified of your return automatically by Royal Mail

 

 

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